Patient Financial Services: Billing FAQs
Q: How can I pay my bill?
A: Littleton Regional Healthcare accepts payments made by cash, check, money order or credit card. We accept all major credit cards - Visa, MasterCard, American Express and Discover. Payments may be made:
- In Person: Stop by our office to make a payment in person.
- By Mail: Use the return envelope that came with your statement to make a payment by check, money order or credit card.
- By Phone: Credit card payments can be made by calling our department.
Q: Why have I received two different bills for the same visit?
A: Physicians and other healthcare providers can send labs and pathology reports to Littleton Regional Healthcare for testing purposes. This can result in receiving bills from facilities other than the one where you received your healthcare, and in some instances, receiving more than one bill. For laboratory and pathology services, you will be billed separately by Littleton Regional Healthcare or another outside facility.
Q: I have health insurance - why am I being billed?
A: Insurance companies will often have amounts that the patient is responsible for paying (usually referred to as the deductable, co-payment, co-insurance payment, or out-of-pocket expense). If you, the patient, is required to pay this amount, the remaining balance will be billed to you directly. Please contact your insurance company for any questions about why they did/did not pay for part of your claim.
Q: I have a co-payment. Can I wait to pay this until after my claim is processed by my insurance company?
A: Littleton Regional Healthcare expects your co-payment to be paid at the time of service. Please have the payment with you at the time of your appointment.
Q: What if I can't afford to pay my bill? Do you offer payment plans and/or financial assistance?
A: Yes. Littleton Regional Healthcare has a Financial Assistance Policy (hyperlink to this section) and will work with you to develop a payment plan that suits your needs. Please call (603) 444-9560 if you have any questions.
Q: Am I responsible for contacting my insurance company if I have precertification, notification, or prior approval requirements for certain services?
A: The specific requirements and responsibility for completing precertification or notification depend on several things: 1) The requirements as defined by your insurance company, and 2) contract agreements between Littleton Regional Healthcare and your insurance company. If Littleton Regional Healthcare does have an agreement with your company, we will assist with the requirements. However, we suggest that you contact your insurance company directly for any questions about your responsibility for completing these requirements. If these steps are not completed, you may have to pay a higher deductible or coinsurance.
Q: Who should I contact if I have further questions about my bill?
A: Please call the Customer Service Department at (603) 444-9500.