Littleton Receives 2016 Press Ganey Guardian of Excellence Award for Outstanding Performance in Patient Satisfaction

February 7, 2017

Littleton, NH - Littleton Regional Healthcare is pleased to announce it has been named a 2016 Guardian of Excellence Award® winner by Press Ganey. The Guardian of Excellence Award recognizes top-performing health care organizations that have consistently achieved the 95th percentile or above of performance in Patient Experience. The physician practices at LRH maintained 95% percentile in Patient Experience for four consecutive quarters.

LRH Physician Practices awarded the Guardian of Excellence Award for top performance patient experience
LRH Physician Practices awarded the Guardian of Excellence Award for top performance patient experience.

The Press Ganey Guardian of Excellence Award is a nationally-recognized symbol of achievement in health care. Presented annually, the award honors clients who consistently sustained performance in the top 5% of all Press Ganey clients for each reporting period during the course of one year.

"We are honored to receive this recognition for the quality of care that we provide our patients. This award reflects the commitment of everyone in our physician practices and hospital to provide the best and highest quality care possible," says Bob Nutter, president of Littleton Regional Healthcare. "We believe in keeping the patient as the focus of all of our health care decisions. Everything we do is driven by our commitment to high quality patient care."

The Physicians and Team of Littleton Regional Healthcare are committed to providing each of our community members with high quality, compassionate healthcare that is easily accessible. We are dedicated to creating care partnerships that support the healing and wellness of our patients. Our physicians, providers and their staff members welcome feedback from our patients through survey responses and personal conversations. We use that feedback to make improvements in our work processes, so that the care we provide keeps you and your family at your best state of wellness. Currently we are creating a centralized call center that will make scheduling an appointment with your physician, or completing the process of being referred to a specialist much easier. This project will improve your ability to access the care you need, and is a direct result of the feedback we have received from our community members regarding difficulties in getting in to see our physician/provider team. We are also hard at work creating new communication tools including educational forums and pamphlets that will help you be better informed about health matters that are of interest to you and your family.

According to Bob Nutter, president at Littleton Regional Healthcare, the award represents an important recognition from the industry's leader in measuring, understanding and improving the patient experience.

"We are proud to partner with LRH," said Patrick T. Ryan, CEO of Press Ganey. "This award is a testament to the organization's leadership in delivering patient-centered care. By achieving and sustaining this level of excellence, LRH continues to demonstrate their commitment to reducing patient suffering and advancing the overall quality of health care."

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