LRH Rates 5 Star in Overall Patient Experience

February 7, 2017

Littleton, NH - Littleton Regional Healthcare is proud to announce the recent 5 Star Rating in overall Patient Experience based on surveys that 387 patients at LRH completed in a one year period. The Centers for Medicare and Medicaid Services (CMS) uses answers to the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Survey recorded by more than 3,500 hospitals to assign the rankings. This data gives consumers a clear picture of quality when it comes to choosing a healthcare provider.

LRH is one of 184 hospitals of the 3,500 hospitals rated to receive a 5 Star Rating.

According to the CMS Patients are asked to complete a HCAHPS survey following a hospital stay. CMS uses patient input from HCAHPS surveys, which look at things such as how well nurses and doctors communicate with patients, how responsive hospital staff is to patient needs, how clean and quiet hospital environments are and how well patients are prepared for post-hospital settings. High scores also help hospitals show better value of care, which is directly tied to reimbursements in the shift to value-based payments.

The Physicians and Team of Littleton Regional Healthcare are committed to providing each of our community members with high quality, compassionate healthcare that is easily accessible. We are dedicated to creating care partnerships that support the healing and wellness of our patients. Our physicians, providers and their staff members welcome feedback from our patients through survey responses and personal conversations. We use that feedback to make improvements in our work processes, so that the care we provide keeps you and your family at your best state of wellness. Currently we are creating a centralized call center that will make scheduling an appointment with your physician, or completing the process of being referred to a specialist much easier. This project will improve your ability to access the care you need, and is a direct result of the feedback we have received from our community members regarding difficulties in getting in to see our physician/provider team. We are also hard at work creating new communication tools including educational forums and pamphlets that will help you be better informed about health matters that are of interest to you and your family.

Bob Nutter, president at Littleton Regional Healthcare states, "The recent announcement of the 5 Star Rating that LRH received is outstanding for the staff at LRH, and for the communities we serve. This rating reinforces the outstanding care that staff provides patients. Everyone at LRH has worked extremely hard to put quality initiatives in place to ensure care at LRH the best. This award could not have come at a better time, as we were recently notified of the achievement of the Press Ganey - Guardian of Excellence Award in patient experience. This is based on surveys on the physician practice side of LRH. Together the hospital and physician practice staff have accomplished far more than any one hospital. I am extremely proud to work with such a dedicated group of professionals."

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