LRH to Receive 2018 Press Ganey Guardian of Excellence Award
January 11, 2019
Littleton, NH - The commitment to outstanding customer service is what makes Littleton Regional Healthcare unique - in fact, LRH was recently awarded the prestigious Guardian of Excellence Award® by Press Ganey. The Guardian of Excellence Award recognizes top-performing health care organizations that have achieved the 95th percentile or above of performance in Patient Experience, Employee Engagement, Physician Engagement or Clinical Quality. LRH has maintained 95% percentile in Patient Experience for four consecutive quarters. LRH is also the only hospital in New Hampshire recognized for this prestigious award.
The Press Ganey Guardian of Excellence Award is a nationally-recognized symbol of achievement in health care. Presented annually, the award honors hospitals who consistently sustained performance in the top 5% of all Press Ganey clients for all four reporting periods during the course of one year.
Everyone at Littleton Regional Healthcare is committed to providing high quality, compassionate healthcare that is easily accessible. LRH is dedicated to creating care partnerships that support the healing and wellness of patients. LRH welcomes feedback from patients through Press Ganey survey responses and personal conversations. These survey responses from our patients is what made this achievement possible.
"We are honored to receive this recognition for the quality of care that we provide our patients. This award reflects the commitment of everyone at Littleton Regional Healthcare who are committed to provide the best and highest quality care possible," says Bob Nutter, president of Littleton Regional Healthcare. "We believe in keeping the patient as the focus of all of our health care decisions. Everything we do is driven by our commitment to high quality patient care. The award represents a very important recognition from the industry’s leader in measuring, understanding and improving the patient experience."
"We are proud to partner with Littleton Regional Healthcare to support their mission to provide safe, high-quality, patient-centered care," said Patrick T. Ryan, CEO of Press Ganey. "They are truly dedicated to delivering exceptional care in the communities they serve, and their commitment to capturing and acting on patient experience feedback is a very powerful demonstration of this."
About Press Ganey
Press Ganey pioneered the health care performance improvement movement more than 30 years ago. Today, Press Ganey offers an integrated suite of solutions that enable enterprise transformation across the patient journey. Delivered through a cutting-edge digital platform built on a foundation of data security, Press Ganey solutions address safety, clinical excellence, patient experience, and workforce engagement. The company works with more than 33,000 health care facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality and experience of care.